Shipping Policy

1. Who Ships Your Order

Shilpani is a brand operated by Matply Infotech LLP. All orders are fulfilled from our studio partners in Jaipur, Rajasthan and shipped pan-India via reputed courier partners (Bluedart, Delhivery, Ekart, or similar).

2. Processing & Dispatch Time

Because every piece is hand-finished to order, please allow 5–7 business days for your order to be prepared and dispatched after payment confirmation. Business days exclude Sundays and public holidays.

• You will receive a dispatch confirmation email with a tracking number the moment your order leaves our studio.
• Orders placed after 3 PM IST are processed from the next business day.
• During sale events or festive seasons (Diwali, Mahashivratri, etc.) processing may take an additional 2–3 business days.

3. Delivery Timelines

• Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune): 2–4 business days after dispatch
• Tier-2 & Tier-3 cities: 4–7 business days after dispatch
• Remote / hilly areas: 7–10 business days after dispatch

Total estimated time from order to delivery: 7–14 business days.

4. Shipping Charges

• Free shipping on all orders above ₹1,499 (pan-India)
• Orders below ₹1,499: flat ₹99 shipping charge
• Cash on Delivery (COD): Available across India. A nominal COD handling fee of ₹49 may apply.

5. Packaging

Every Shilpani frame is packed in damage-proof double-wall corrugated cartons with corner foam inserts, designed to withstand the rigours of pan-India transit. Gift orders include a cotton sleeve and a handwritten card at no extra charge when requested at checkout.

6. Tracking Your Order

A tracking link will be sent to your registered email and/or phone number once your order is dispatched. You can also write to us at hello@shilpani.com or WhatsApp us at +91 90019 95029 with your order number for a status update.

7. Undelivered & Returned Shipments

If a delivery is unsuccessful due to an incorrect address or the parcel is not accepted, the courier will make up to 3 delivery attempts. After that, the package is returned to our studio. We will contact you to arrange re-dispatch; a re-shipping fee may apply.

Please ensure your delivery address and phone number are correct at checkout. Shilpani / Matply Infotech LLP is not responsible for delays or non-delivery caused by incorrect address information.

8. Damaged in Transit

In the rare event your piece arrives damaged, please refer to our Returns & Refunds Policy. Notify us within 7 days of delivery with photographs of the damage and packaging.

9. International Shipping

International shipping is not available at this time. We currently ship within India only. International availability is planned for a future phase — join our newsletter to be notified.