Returns & Refunds Policy

1. Return Eligibility

We accept returns only in the following circumstances:

• The piece arrived damaged in transit (frame broken, acrylic cracked, print torn)
• The piece has a manufacturing defect (print misalignment, frame finish flaw not visible in product photos)
• You received the wrong item

We do not accept returns for:

• Change of mind or personal preference
• Colour variations caused by screen calibration differences
• Custom commissions, personalised pieces, or engraved orders
• Items reported after 7 days from the date of delivery

2. How to Raise a Return Request

1. Email hello@shilpani.com within 7 days of the delivery date.
2. Use the subject line: Return Request – Order #[your order number]
3. Include:
   • Your order number and registered email / phone
   • Clear photographs of the damage or defect (minimum 3 photos: front, back, packaging)
   • A brief description of the issue
4. Our team will respond within 1–2 business days with next steps.

3. Return Pickup

Once your return request is approved, we will arrange a free reverse pickup from your address within 3–5 business days. Please keep the original packaging if possible. If the original packaging is not available, please pack the piece securely to prevent further damage in transit.

4. Refund Process

You may choose between:

• Replacement: We will dispatch a fresh piece within 5–7 business days of receiving the return. (Subject to availability)
• Full refund: Refunded to the original payment source (UPI, card, net banking, or wallet) within 5–7 business days of us receiving and inspecting the returned piece.

For Cash on Delivery (COD) orders, refunds are processed via bank transfer. Please share your bank account details when raising the return request.

5. Exchange

We do not offer direct exchanges at this time. If you would like a different artwork or size, please raise a return request for the original order and place a new order separately.

6. Cancellations

Orders can be cancelled within 12 hours of placement, provided they have not yet been dispatched. To cancel, email hello@shilpani.com immediately with your order number.

Once a piece has entered production or been dispatched, cancellation is not possible. Custom and personalised orders cannot be cancelled after confirmation.

7. Warranty

All Shilpani frames carry a 1-year warranty against manufacturing defects in the frame (not including natural wear, accidental damage, or exposure to moisture/sunlight). The archival print carries a colour-stability rating of 100 years under normal indoor conditions.

8. Contact for Returns

Grievance Officer: Karan Singh
Email: karan.singh@shilpani.com
Phone: +91 90019 95029
Response time: Within 48 hours on business days
Address: Matply Infotech LLP, Jaipur, Rajasthan, India