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We answer every message ourselves — no autoresponders, no chatbots, no "your ticket has been received". Pick a reason on the right, and the right person will read it.
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Open-Studio
Saturdays.
The first Saturday of every month, our atelier is open to visitors — by appointment, with chai included. Come watch a frame being burnished, smell the beeswax, ask Naseer anything.
Before you write
Can't find what you're looking for? Write to us at hello@shilpani.in — we usually reply within a day.
How long do you take to reply? +
Most enquiries are answered within 24 hours. Custom commissions take 1–2 working days because we want to give you a considered answer, not a fast one.
Do you do custom artworks? +
Yes. Custom commissions begin at ₹8,000 and take 4–6 weeks. Write to us with the deity, your room, the size you have in mind, and any reference images.
Can I visit the workshop? +
Yes — the first Saturday of every month, by appointment. Email us to book a slot. Chai included.
Do you offer trade pricing for designers? +
Yes. We have a trade programme for interior designers, hotels, and retailers. Write to us for details.
I have an issue with an order. What do I do? +
WhatsApp us — it is the fastest route. Or email us with your order number. We reply within 12 hours.